CustomyCustomy

Frequently Asked Questions

Q: Do you have demo versions of your products?
A: Links to front-end and back-end demonstrations of each product are available on the product page.
Q: Are your products compatible with my Magento version?
A: You may find compatibility details of each extension on the product page.
Q: Can I use your extension on multiple domains?
A: There are two license types: Single domain license and Developer license.
Single domain license allows you to use the extension within one Magento installation, regardless of the number of stores views, stores of websites.
Developer license will allow you to install the extension on and unlimited number of domains.
However, we do not allow reselling, rent of sub-license our products.
Please refer to our License Guide for further formation about the licensing.
Q: What payment options do you support?
A: We provide processing services with respect to debit and credit card transactions including all types of VISA and MasterCard cards, and American Express, PayPal, JCB, Discover, Diners Club and PIN Debit card transactions.
Q: How long will it take before I receive my products after purchase?
A: A download link will become available as soon as the payment is complete. If you have purchased a product with some additional services, we will provide these services within 24 hours. If you have not received a download link within 1 hour of the purchase, please contact us and we will deal with the problem at the earliest time possible.
If the services you additionally purchased were not provided within 24 hours of the purchase, please contact us and we will deal with the problem at the earliest time possible.
Q: Which domain should I enter if I do not own a live domain yet?
A: In case you do not own a live domain yet, you can enter a temporary domain of the development or customy site. Then when you get a live domain, please inform us about it.
Q: Which domain should I enter upon purchasing a developer license?
A: When purchasing a developer license you may enter the domain of your company / business.
Q: After purchase product for live site, may I use it on a development host (or localhost) for customying?
A: Yes, you may use the product for customying on a development host after you have purchased it.
Q: What is your refund policy?
A: We have a 14-day money-back-guarantee, no questions asked. Please refer to our refund policy for further formation.
Q: How to upgrade your extension?
A: The upgrade instructions will be provided with the release of a newer version. Also, you may purchase professional installation, upgrade and configuration services.
Q: What is included in the extension package?
A: The package includes installation files and installation and configuration manuals. Every extension has a 14-day money-back guarantee. Also you receive 6 months of support and a lifetime guarantee for all of our extensions.
Q: What should I do if I can’t install the Magento extension?
A: If you are following the installation and configuration manual but can’t get the extension to work, please contact is. Also, we provide professional configuration and installation services.
Q: Do your extensions support multi languages?
A: The extensions are provided with English locale files and may be translated to any language.
Q: Do you have any documentation?
A: Our extensions are provided with installation and user manuals. However, we do not provide programming documentation.
Q: What kind of support do you provide with the extensions?
A: Please see our customer support policy.
Q: I have bought the extension, but the download link is now working.
A: Your payment is being processed by our gateway (2Checkout). Once your transaction has been approved you will get the confirmation email with download link. Usually, approval takes 15-20 minutes. Please contact us in case you have not received the confirmation email within 2 hours.
Recent blog post: 

Change Magento alert message styles

Blog